Survey campaign procedure

The survey campaign runs from 3 July 2025, 00:00, to 31 August 2025, 23:59. During this period, active and former subscribers have the opportunity to participate in the satisfaction survey. Participation is only possible within the specified period; responses submitted after this period will not be considered.

How to participate

Participation is by completing the satisfaction survey in full. To receive the €20 reward, you must enter the email address used to create your PACE account at the end of the survey. You also have the option of providing a telephone number to take part in a follow-up video/telephone interview. The €50 Amazon voucher will only be issued to participants who have successfully completed such an interview. Participation in the survey is free of charge and receipt of the respective reward is linked to the completion of the survey and/or the interview.

Reward, notification and delivery

All participants who have completed the survey and provided their email address for the €20 reward will receive an Amazon voucher by email. Cash payments are not possible.

The €50 Amazon voucher will only be awarded to participants who have completed a video/telephone interview in addition to the survey. The voucher code will be sent by email to the address provided in the survey after 31 August 2025. The voucher value cannot be paid out in cash. The voucher will be sent within three working days of the end of the survey campaign.

Data protection information for the survey

The data controller for this survey is PACE Telematics GmbH, Haid-und-Neu-Straße 18, 76131 Karlsruhe, Germany.

The data collected in this survey is used to analyse customer satisfaction and improve our products and services.

The email address provided for the purpose of sending the €20 reward is used on the basis of contract fulfilment (Art. 6 para. 1 lit. b GDPR), as it is necessary for the delivery of the promised service. This email address will be used exclusively for the transmission of the reward and will be deleted within a reasonable period of time after successful delivery, but no later than [number] days after dispatch, provided that there are no legal storage obligations to the contrary.

The provision of a telephone number and email address for an optional interview is voluntary and is based on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time with future effect. The contact details collected for interviews will be used exclusively for this purpose and deleted immediately after the interview has been conducted or upon withdrawal of your consent. The €50 Amazon voucher will be sent exclusively to interview participants on the basis of this consent and the fulfilment of the contract for the award of the reward.

Your answers in the survey that cannot be directly linked to you (anonymised or pseudonymised) will be processed for product improvement based on our legitimate interest (Art. 6 para. 1 lit. f GDPR).

You are entitled to the statutory rights of data subjects, including the right to information about the data stored about you, the right to correction, deletion or restriction of processing, the right to data portability and the right to object to processing. You also have the right to lodge a complaint with a supervisory authority. To exercise your rights or if you have any questions about data protection, please contact us at mail@pace.car.