Survey procedure

The survey campaign runs from 03.07.2025, 00:00, to 31.10.2025, 23:59. During this period, active subscribers have the opportunity to participate in the satisfaction survey. Participation is only possible within the specified period; responses submitted after this period cannot be considered.

How to participate

Participation is by completing the satisfaction survey in full. To receive the €20 reward, you must enter the email address used to create your PACE account at the end of the survey. Participation in the survey is free of charge and receipt of the reward is conditional upon completing the survey in full.

Reward, notification and delivery

All participants who have completed the survey and provided their email address for the €20 reward will receive an Amazon voucher by email. Cash payments are not possible.

The voucher code will be sent by email to the address provided in the survey after 31 October 2025. The voucher will be sent within three working days of the end of the survey campaign.

Data protection information for the survey

The data controller for this survey is PACE Telematics GmbH, Haid-und-Neu-Straße 18, 76131 Karlsruhe, Germany.

The data collected in this survey is used to analyse customer satisfaction and improve our products and services.

The email address provided for sending the €20 reward is based on the fulfilment of the contract (Art. 6 para. 1 lit. b GDPR), as it is necessary for the delivery of the promised service. This email address will be used exclusively for the transmission of the reward and will be deleted within a reasonable period of time after successful delivery, but no later than [number] days after dispatch, unless there are legal retention obligations to the contrary.

Your responses in the survey that cannot be directly linked to you (anonymised or pseudonymised) will be processed on the basis of our legitimate interest (Art. 6 para. 1 lit. f GDPR) for product improvement.

You are entitled to the statutory rights of data subjects, including the right to information about the data stored about you, the right to correction, deletion or restriction of processing, the right to data portability and the right to object to processing. You also have the right to lodge a complaint with a supervisory authority. To exercise your rights or if you have any questions about data protection, please contact us at mail@pace.car.