Data Privacy Policy

We hereby inform you about the processing of your personal data by PACE Telematics GmbH and the rights to which you are entitled under data protection law.

1. Who is responsible for data processing and how can I contact the data protection officer?

The person responsible for data processing is:

PACE Telematics GmbH
Haid-und-Neu-Str. 18
76131 Karlsruhe
represented by: Dr. Martin Kern, Robin Schönbeck, Philip Blatter

You can contact our data protection officer at the above-mentioned contact details or at:

2. For what purposes and on what legal basis is data processed?

We only process your personal data in compliance with the provisions of the General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG-neu) and all other relevant laws if this is necessary to provide the information on this website and our services on this website.

When using the website for information purposes only, i.e. if you do not log in to use the website, register or otherwise provide us with information, we do not collect any personal data, with the exception of the data transmitted by your browser to enable you to visit the website. These are:

  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access Status/HTTP Status Code
  • The amount of data transferred in each case
  • Website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and version of the browser software.

To ensure that the website functions properly, it is stored in log files. This data is also used to ensure the security of our information technology systems and to optimize our website.

Art. 6 para. 1 lit. f GDPR forms the legal basis for the temporary storage of data and log files.

If the processing of personal data is based on the consent of the person concerned, Art. 6 para. 1 lit. a GDPR serves as the legal basis.

Data collection and data-use for contract processing and when opening a customer account:

We collect personal data when you voluntarily provide it to us in connection with your order, when contacting us (e.g. via contact form or email) or when opening a customer account. Which data is collected can be seen from the respective input forms. We use the data provided by you to process contracts and your enquiries. After complete processing of the contract or deletion of your customer account, your data will be blocked for further use and deleted after expiry of the storage periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this which is permitted by law. The deletion of your customer account is possible at any time and can be carried out via a function provided for this purpose in the customer account.

Data transfer for contract fulfilment:

For the fulfilment of the contract, we pass on your data to the shipping company commissioned with the delivery, as far as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the order process, we pass on the payment data collected for the processing of payments to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. The data protection declaration of the respective payment service provider applies in this respect.

Art. 6 para. 1 lit. b GDPR forms the legal basis for the processing of personal data to fulfil contracts in which one of the contracting parties is the data subject. The same applies to the execution of pre-contractual measures that require processing procedures.

If our company is subject to a legal obligation for the fulfilment of which the processing of personal data is necessary, Art. 6 para. 1 lit. c GDPR is the legal basis.

Art. 6 para. 1 d GDPR is the legal basis in cases in which vital interests of affected persons or another natural person require the processing of personal data.

If personal data are processed in order to protect the legitimate interests of our company or a third party, the interests, fundamental rights and freedoms of the data subject will no longer apply. Article 6 para.1 (f) GDPR is the legal basis for such processing.

Personal data may be passed on to our IT service providers for the provision of this website.

3. Data Security

We maintain current technical measures to guarantee data security, in particular to protect your personal data from the dangers of data transmission and before third parties become aware of them. These are adapted to the current state of the art in each case.

4. Cookies

Furthermore, cookies are stored on your computer when using the website. Cookies are small text files that are stored on your hard disk in the browser you use and through which certain information flows to the site that sets the cookie (in this case us). Cookies cannot run programs or transmit viruses to your computer. They serve to make the Internet offer more user-friendly and effective overall.

As soon as our website is accessed by a user, the user is informed about the use of cookies for analysis purposes. In order to process the personal data used in this context, the users consent is obtained.

We use cookies to identify you for follow-up visits if you have an account with us. Otherwise you will have to log in again for each visit.

This website uses cookies to the following extent: transient cookies (temporary use), persistent cookies (temporary use), third party cookies (from third parties), flash cookies (permanent use).

  1. Transient cookies are automatically deleted when you close your browser. This includes in particular the session cookies. These store a so-called session ID, with which different requests of your browser can be assigned to the common session. This will allow your computer to be recognized when you return to the website. Session cookies are deleted when you log out or close your browser. Some functions of our website cannot be used without the use of cookies. They require that the browser can be recognized even after a change of page.
  2. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in the security settings of your browser.
  3. You can configure your browser settings according to your wishes and, for example, refuse the acceptance of third party cookies or all cookies. However, we would like to point out that you may not be able to use all the functions of this website.
  4. The Flash cookies used are not recorded by your browser, but by your Flash plug-in. They store the necessary data independently of your browser and do not have an automatic expiry date. If you do not wish the Flash cookies to be processed, you must install an appropriate add-on, e.g. "Better Privacy" for Mozilla Firefox ( or Adobe Flash killer cookie for Google Chrome.
  5. Analysis Cookies. We use analysis cookies to improve the content and quality of our website. These enable us to understand how our website is used. This enables us to continuously optimize our offer.

Cookie name: _pace_web_session
Type: Transient | Duration: For the session only | Origin: PACE Telematics
Data Category: Operating data
Purpose: Preserves the visitor's session state across page requests.

This stored information is stored separately from any data that may have been provided to us.

In particular, the data in the cookies are not linked to your other data. You can delete the currently stored cookies at any time. Deletion is also possible automatically.

The processing of personal data through the use of technically necessary cookies is based on the legal basis of Art. 6 para. 1 letter f GDPR. If the user has consented to the processing of personal data through the use of cookies for analytical purposes, this objection forms the legal basis pursuant to Art. 6 para. 1 lit. a GDPR.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this, you may not be able to use the full functionality of this website.

5. Newsletter

With your consent, you can subscribe to our newsletter, with which we inform you about our current interesting offers. The goods and services advertised are named in the declaration of consent.

We use the double opt-in procedure to subscribe to our newsletter. This means that we will send you a confirmation email to the specified email address, in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm this within 24 hours, your registration will be automatically deleted. If you confirm your wish to receive the newsletter, we will store your email address until you unsubscribe from the newsletter. The sole purpose of the storage is to send you the newsletter. Furthermore, we store your IP addresses and the times at registration and confirmation to prevent misuse of your personal data.

The only mandatory information for sending the newsletter is the email address.

You can revoke your consent to receive the newsletter at any time. You can declare your revocation by clicking on the link provided in every newsletter email, by email to or by sending a message to the contact details given in the imprint. Your data will only be passed on to the service provider for the purpose of sending the newsletter.

We would like to point out that we evaluate your user behaviour when sending the newsletter. For this evaluation, the emails sent contain so-called web beacons, also known as tracking pixels. These are single-pixel image files that link to our website and thus enable us to evaluate your user behaviour. This is done by collecting the above data and web beacons that are assigned to your email address and linked to your own ID. Links received in the newsletter also contain this ID. We record when you read our newsletters, which links you click on in them and deduce your personal interests. The information collected in this way is stored by the newsletter provider on its server in the USA. You can object to this tracking at any time by clicking on the separate link provided in each email or by informing us via contact channels mentioned in paragraph (4).

The consent of the user pursuant to Art. 6 para. 1 lit. a GDPR forms the legal basis for processing the data after a newsletter registration by the user. As soon as the data are no longer necessary to achieve the purpose for which they were collected, the data will be deleted. In accordance with this, the data of newsletter subscribers are only stored for the duration of the subscription.

6. Contact Form

We collect your personal data when you provide it to us by filling out the contact form. The data provided will only be processed and used to provide you with the requested information. Any further processing and use of your data for advertising purposes or for market research will only take place with your express consent.

At the time of sending the message, data which your browser transmits to enable you to visit the website is stored as well as the data which can be seen from the respective input forms (

In order to be able to process your data during the sending process, we ask for the user's consent and refer to this data protection declaration.

An alternatively provided email address can also be used to make contact, in the frame of which the personal data of the user sent together with the email is then stored by our company.

The legal basis for the processing of data is Art. 6 para. 1 lit. a GDPR if the user has given his consent. If the purpose of contacting us by email is to conclude a contract, the legal basis here is Art. 6 para. 1 lit. b GDPR.

Our company processes the personal data from the input mask only for the purpose and to process the establishment of contact. This is also the legitimate interest that is necessary for processing if contact is made by email. The processing of further personal data during the transmission process is based on the prevention of possible misuse of the contact form, as well as the guarantee of the security of our information technology systems.

Once the data are no longer necessary for the original purpose for which they were collected, they will be deleted. Personal data collected from the input mask of the contact form on the website or sent to us by email are no longer required if communication with the user no longer takes place. This is the case if, when considering the facts, it becomes clear that this is also over for the future and no further communication takes place.

Additional personal data that we collect during the transmission process will be deleted within a period of seven days.

The revocation of his consent to the processing of his personal data is possible for the user at any time. When contacting us by email, the user can revoke his consent to the processing of his personal data at any time. However, further communication can then no longer take place, as all personal data stored in the frame of making contact will be deleted in this case.

7. PACE Community

PACE Community offers you the opportunity to exchange questions and feedback with other people about the PACE Services (PACE Car, PACE Drive, Connected Fueling, PACE PAY). Furthermore, the PACE Community offers you support in the form of forum contributions published by the PACE editorial staff.

You have the possibility to use PACE Community by logging in with your PACE ID. You complete your profile by defining your user name. You have the option of uploading a profile picture.

We collect and use your personal data as far as they are necessary for the purposes of PACE Community. The legal basis for this is Art. 6 para. 1 a GDPR.

Contributions and / or comments written by you within the PACE Community are linked to your user profile. Your user name is published in the name line of these contributions and / or comments.

You can request the deletion of your personal data from PACE Community at any time. Your PACE Community user profile will be anonymized. Your contributions and / or comments in the PACE community remain publicly visible in anonymized form. However, the anonymization only refers to your user name and your profile picture in the name line of the contributions and / or comments. If you have written personal data within a contribution and / or comment, it is not possible to delete these.

8. Use of Mapbox interactive map

We use the services of Mapbox Inc, 740 15th Street NW, 5 th Floor, Washington, District of Columbia 20005, USA, hereinafter referred to as "Mapbox". Mapbox is a service and hosting provider of OpenStreetMap-based map material. This map material can be accessed by anyone – you do not need to be registered with Mapbox to access it.

We use the services of Mapbox to display interactive maps. Legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the optimization of the functionality of our internet presence.

By using Mapbox, information about the use of this website as well as your IP address can be transmitted to Mapbox in the USA. If you open a page that contains Mapbox maps, your browser will establish a direct connection to the Mapbox servers. The map content is transmitted from Mapbox directly to your browser, which integrates it into the website. The provider of this site has no influence on this data transfer. Therefore, we have no influence on the extent of the data collected by Mapbox in this way. If you do not want Mapbox to process data via our website, you can deactivate JavaScript in your browser settings. As a result, you will not be able to use the map display.

Through the certification according to the EU-US Privacy Shield Mapbox guarantees that the data protection requirements of the EU are also met when processing data in the USA.

Third-party information: Information about the purpose and scope of data collection and the further processing and use of data by Mapbox can be found in the Mapbox Privacy Notice at

9. Integration of YouTube videos

We have included YouTube videos in our online offer, which are stored on and can be played directly from our website. These are all integrated in the "extended data protection mode", i.e. no data about you as a user will be transmitted to YouTube if you do not play the videos. Only when you play the videos, the data mentioned under 2 will be transmitted. We have no influence on this data transmission.

By visiting the website, YouTube receives the information that you have accessed the corresponding subpage of our website. In addition, the data mentioned under 2 of this declaration will be transmitted. This is regardless of whether this third party provides a user account through which you are logged in, or whether no user account exists. If you are logged in to Google, this information will be directly associated with your account. If you do not wish to be associated with your profile on YouTube, you must log out before activating the button.

YouTube stores these data as user profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its website. Such evaluation takes place in particular (even for unlogged-in users) to provide demand-oriented advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this right.

The legal basis for processing the personal data of users is Art. 6 para. 1 lit. f GDPR. Through plug-ins we offer you the possibility to interact with social networks and other users, so that we can improve our offer and make it more interesting for you as a user.

Third-party information: YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA: and Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield, Privacy Shield Link.

10. Amazon Affiliate Program

PACE Telematics GmbH is a member of the Amazon Europe S. à. r. l. affiliate program and partner of the advertising program, which was designed to provide a medium for websites through which advertising ads and links to can be earned. We are interested in showing you advertisements that are of interest to you and that make our website more interesting to our users.

For the provision of the advertisements, statistical information about you is collected and processed by our advertising partners. By visiting the website, Amazon receives information that you have visited the corresponding page of our website. Amazon determines your requirements via web beacons and sets a cookie on your computer if necessary. The data mentioned under 4 of this declaration will be transmitted. We have no influence on the data collected, nor are we aware of the full extent of the data collection and the storage period. If you are logged in to Amazon, your data can be directly assigned to your account there. If you do not wish to be associated with your Amazon profile, you must log out. It is possible that your data will be passed on to contractual partners of Amazon and authorities. We have no influence on the data collected, nor are we aware of the full extent of the data collection. The data is transferred to the USA and evaluated there. The legal basis for the processing of your data is Art. 6 para. 1 sentence 1 lit. f GDPR.

You can prevent the installation of Amazon's affiliate program cookies in various ways: a) by setting your browser software accordingly, in particular the suppression of third-party cookies prevents you from receiving ads from third-party providers; b) by deactivating the interest-related ads on Amazon via the link; c) by deactivating the interest-related ads of providers that are part of the 'About Ads' self-regulation campaign via the link, these settings being deleted if you delete your cookies. Please note that in this case you may not be able to use all functions of this offer in full.

Third-party information: Amazon EU S.à.r.l., Amazon Services Europe S.à.r.l. and Amazon Media EU S.à.r.l., all three located 5, Rue Plaetis, L-2338 Luxembourg; email: Amazon has submitted to the EU-US Privacy Shield, Privacy Shield Link. For more information on Amazon's use of data, please refer to the company's privacy policy: and

11. What data protection rights can I assert as a data subject?

You have the right:

  • in accordance with Art. 7 para. 3 GDPR, to revoke your consent to us at any time. As a result, we are no longer allowed to continue the processing of data based on this consent for the future;
  • to demand information about your personal data processed by us at any time in accordance with Art. 15 GDPR. In particular, you may request information about the purposes of processing, the category of personal data, their origin, the categories of recipients to whom your data have been or will be disclosed, the purpose and the planned duration of storage, the existence of a right to rectification, deletion, restriction of processing or objection, the existence of a right of appeal, the origin of your data, if these were not collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information on their details;
  • in accordance with Art. 16 GDPR, to demand without delay the correction of incorrect or complete personal data stored by us;
  • to demand the deletion of your personal data stored with us in accordance with Art. 17 GDPR, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
  • pursuant to Art. 18 GDPR, to restrict the processing of your personal data if you dispute the accuracy of the data, if the processing is unlawful but you refuse its deletion and we no longer need the data, but you need it to assert, exercise or defend legal claims or you have filed an objection against the processing pursuant to Art. 21 GDPR;
  • to receive your personal data, which you have provided to us, in a structured, current and machine-readable format in accordance with Art. 20 GDPR or to request the transmission to another person in charge and
  • to complain to a supervisory authority pursuant to Art. 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or work or our office.

All information requests or objections to data processing should be sent by email to or to the address given in our imprint.

12. Minors

We do not collect personal information from minors. In the event of an unknowingly collected data, we will delete it immediately.

13. Can I object to the processing of my personal data?

You have the right to object to the processing of your personal data for direct marketing purposes without giving reasons. If we process your data to protect legitimate interests, you may object to such processing for reasons arising from your particular situation. We will then no longer process your personal data unless we can prove compelling grounds for processing that outweigh your interests, rights and freedoms or the processing serves to assert, exercise or defend legal claims.

In order to make the website available to users and to ensure the operation of the website, the collection and storage of data in log files is absolutely essential. As a result, there is no possibility for the user to object.

If log files are stored, they will be deleted after seven days at the latest. No further processing takes place.

14. Where can I make a complaint?

If you are of the opinion that the processing of your personal data by us is illegal or may violate data protection law for other reasons, you can complain to the supervisory authority responsible for us:

Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg
Dr. Stefan Brink
Königstraße 10a
70025 Stuttgart


Information according to Sec. 5 German Telemedia Act (Telemediengesetz):

PACE Telematics GmbH
Haid-und-Neu-Str. 18
DE-76131 Karlsruhe

Tel: +49 721 276 664 – 0
Fax: +49 721 276 664 – 99
Email: mail[at]

Managing Directors:
Dr. Martin Kern, Robin Schönbeck, Philip Blatter

Commercial register (Handelsregister): HRB 722293, local court of Mannheim (Amtsgericht Mannheim
USt-IdNr.: DE300495190
WEEE-Reg.-Nr.: DE 57746446