FAQ

You have questions? We have the answers!

Search results

No results

Unfortunately, we could not find any results for your search request.
Please change your input and try again.

Buying and Installing

PACE works with old and new cars. An OBD2 port is required. In Europe, most cars built since 1996 have this port. It has to be built in by law into all cars with gasoline engines since 2001 and in those with Diesel engines since 2004.

If you order PACE and later notice that your car is not compatible, you can just return the PACE Link, of course. Let us know of the model of your car and when it was built, and you will get your money back.

With our Compatibility Check at www.pace.car/en/cars, you can check whether you can use PACE to turn your car into a smartcar.

The PACE Link can be used independently from your car brand, i.e. it works with all car brands.

With our Compatibility Check, you can check whether you can use PACE to turn your car into a smartcar.

PACE is available for both Apple iOS and Android. There are no PACE versions planned for Windows and Blackberry operating systems yet. If you own a Blackberry phone running with an Android operating system, you can use PACE of course.

The prerequisite for PACE is Bluetooth LE. I.e. PACE supports iPhone 4s, 5, 5c, 5s, 6 and higher as well as Android smartphones from Android 4.3 with Bluetooth LE. Please note that PACE running on smartphones with Jailbreak or Root can show unexpected behavior.

In general, PACE can work with Jailbreak or Root but we cannot say so for sure. Therefore, we advise you not to do so and cannot provide support for you if you are using such a device.

The installation is very easy. The port into which the PACE Link is plugged is the diagnosis port (OBD2) of your car. It is in general easily accessible as it is also used by workshops to plug in testing devices. PACE can therefore be easily installed by yourself. Just plug in the PACE Link and then connect it with your phone via Bluetooth.

At www.pace.car/en/cars, you can select your car and check where the OBD2 port might be located.

No, PACE uses the mobile contract of your smartphone. You thus only pay once for PACE. Aside from this initial cost, there are no monthly or yearly fees.

PACE is "Made in Germany". We are working on the development and the production of the PACE Link in cooperation with a renowned German automotive supplier. The PACE Link has passed all certification tests required for a save use in automobiles in Germany and the rest of the EU (for example e-Mark, CE certification as well as different Bluetooth certificates and tests).

No, the PACE Link has passed all certification tests which are required for a safe use in automobiles in Germany and the EU (for example e-Mark, CE certification as well as different Bluetooth certificates and tests). It therefore will not damage the control units or other things in your car.

Sure, cheaper alternatives can be found on the internet (shipped from Asia for example), but we would always advise you to buy only certified and high-quality OBD2 plugs.

No, PACE needs an OBD2 port. That means older cars (mostly built previous to 1996) sadly do not support PACE.

We understand that an automobile workshop might see PACE in a critical way on first glance, but PACE has many advantages to offer for workshops as well. We are working, for example, on options for PACE users to decide whether they want to give their trusted workshop access to some of their data concerning services or checkups. Thus, this workshop is able to conduct a remote diagnosis, saves a lot of time and can help their customer a lot more efficiently.

No, your car does not need Bluetooth. You just plug the PACE Link into the diagnosis port of your car (OBD2 port). The PACE Link can then connect to your smartphone via Bluetooth LE.

Yes, PACE works also with LCVs as long as they have an OBD2 port. Unfortunately, it does not work with trucks with a board voltage of 24 Volt.

The PACE system was developed for gasoline and Diesel cars. It should also work for LPG (liquefied petroleum gas) and CNG (compressed natural gas) cars, yet most likely only with limited functionality. The prices at fuel stations selling liquefied petroleum gas and compressed natural gas cannot be depicted yet.

The PACE system was developed for gasoline and Diesel cars. So far, we were not able to test it with hybrid and electronic cars. We will update you with any new information at www.pace.car.

PACE offers you – aside from a better user interface – distinctly more features than other OBD plugs and apps which most often only enable you to analyze the trouble codes of your car. PACE also includes an automatic Emergency Call (just like the eCall), a Logbook, the Performance Monitor, the Find-my-Car Feature, the Fuel-Saving-Trainer and more (a complete overview can be found at www.pace.car).

Furthermore, the PACE Link is certified with the e-Mark certification; i.e. it is legally allowed to use the PACE Link on German roads in accordance to German traffic regulation. Thus, the PACE Links differs from many other OBD2 plugs.

No, PACE is not yet supporting these features. This is something to consider for future improvements though.

You can use both your mobile internet connection as well as your WiFi to install PACE and for the pairing process. The PACE Car app is only 50 MB large, i.e. the installation can be performed using your mobile internet connection. For an eventual firmware update, only a file of about 50 KB (0,05 MB) is needed.

So far, we do not know of any exact problems regarding this issue. But there is a general possibility of VPN causing problems. We advise you to deactivate such apps if you have problems with installing or using PACE.

General information

You can use several devices at the same time! PACE uses Bluetooth LE (low energy). Therefore, you can connect your smartphones with more than one device at a time. For example, you can use PACE and a hands-free module simultaneously.

Your information is stored on our own servers in a German computer center. All connections which transfer this data are of course encrypted.

The PACE Link is connected via Bluetooth LE (low energy) with your smartphone. This connection is very stable. After the PACE Link has been paired with your phone, it will reconnect with it every time it is close enough to your phone and is turned on.

Yes, the Bluetooth connection is secure. You can only pair with the PACE Link, after the engine of the car was turned on and the pairing mode was started by pushing onto the PACE Link.

If your phone is not connected, only the mileage of your car and trouble code data will be saved. Whether the dongle has been plugged out for a while will also be detected.

No, your personal data (which also includes the location of your car as far as we are concerned) is sent by the PACE Link to the Cloud and can then only be accessed by the user him- or herself. Nobody else can see where you have parked your car or where you drove. One exception is the automatic Emergency Call. When PACE detects an accident, your current location will also be transmitted to the emergency center.

For PACE to work, the data has to be at least partially stored in the PACE Cloud on our own servers. These servers are operated and managed by us and stand in a German computing center. Thus, the highest security standards are met. Personal data, which was sent by the PACE Link to the Cloud, can only be accessed by the PACE user it belongs to. Nobody else can see where you have parked your car or where you drove.

There are some exceptions like for example the automatic Emergency Call. When PACE detects an accident, data like your current location will be transmitted to the emergency center.

Yes, in general you can also use PACE outside of Germany. The features “Automatic Emergency Call” and “Find the Cheapest Gas Station” are currently working in Germany only though. We are planning on being able to offer these features in other countries as well in the future. We keep you updated about such news in our newsletter. Please take note that you need a mobile internet connection to use PACE. If the data connection is disabled, the functionality of PACE is limited. (For more information check “Which features can I use while I’m offline?”)

Without a connection to the internet, the functionality of PACE is limited. Fortunately, the roaming fees are planned to be abolished in Europe.

The following features can be used even without a connection to the internet (as long as your smartphone is connected with your PACE Link via Bluetooth):

  • Fuel-Saving Trainer
  • Performance Monitor
  • Fuel Cost Tracking
  • Trouble Code Analysis (detailed descriptions of trouble codes can only be loaded with a functioning connection to the internet though)
  • Find-My-Car Feature (location will be displayed but the map might not load)
  • Automatic Logbook (upload of all tracked data into the PACE Cockpit will be started the next time your phone is online)

No, the PACE app needs the data sent by the PACE Link. Only the PACE Link can thus be used to operate the PACE app with all its features.

An overview of all cars of a vehicle fleet is not yet included in the current version of PACE. In the future, PACE will also support this feature. We keep you updated with more information about this subject and more in our newsletter.

We are planning that certain features can be deactivated in the future. At first release, this will not yet be possible. The only exception is the automatic Emergency Call; it can be deactivated.

At the moment, there is no integrated navigation feature in the PACE app. We are already thinking about such an update for the future, though.

As we do not yet have enough data, we cannot make any definite statements about the power usage. PACE is using Bluetooth Low-Energy to minimize power consumption. While developing the app, we are also focusing on maximizing battery life while using PACE.

The PACE Link can only read data supplied by your car via the OBD2 port, i.e. the information that can be read from the CAN-Bus. It is not possible to access the settings of the controlling systems or manipulate the CAN-Bus with the PACE Link.

No, the PACE system is secured against such actions by different security measures. For one, the first pairing of your smartphone and the PACE Link is only possible after pressing the pairing button on the PACE Link while it is plugged into the car. A challenge-response authentication system moreover ascertains that only you can communicate with your car by using your PACE app. This also means that you can only pair your phone with your PACE Link after installing the PACE app and logging in with a PACE user account.

After your car is turned off or is standing for more than 2.5 minutes, the PACE Link will no longer accept connection requests. A new connection is established only after the car starts moving or is turned on again.

Trouble-Code Analysis

The tank cap really does often cause the control light to turn on in this case. The trouble code P0442 is an EVAP System Leak (slight leakage in the evaporative emission control system). This code often results from the tank cap not being closed properly. Of course, you have to visit a workshop if the problem does reappear after closing the tank cap properly. You can alternatively check if a new tank cap might be the solution as the seal might be porous.

At first, PACE will support the Powertrain Trouble Codes as well as the Body, Chassis and Network Trouble Codes (as far as they have been implemented by the manufacturer). PACE can thus read all trouble codes the controlling units save in the error memory. Usually this includes most of the problems. Please note that PACE will not inform you about notices like for example “License plate light defective” or “Windshield wash water empty”.

More information about this can be found in the PACE manual.

Coding or programming control units is not possible with PACE for safety reasons.

The Trouble-Code Analysis exactly reads trouble codes produced by the car. Yet it is not always possible to ascertain the reason for a problem without closely examining the car as certain trouble codes can be caused by a multitude of different problems. Knowing which trouble code was recognized and its exact meaning can often help to find the source of the problem and to maybe even solve it by yourself.

No, you can delete trouble codes saved in the memory of your car but you cannot reset the service interval.

Automatic Emergency Call

The automatic Emergency Call (similar to the eCall) independently contacts emergency services in case of an accident – you do not have to (be able to) do anything. I.e. it works (especially) if you have lost consciousness after an accident. You phone does not have to issue a call for this. The PACE app registers that an accident happened and triggers an alarm via the data connection of your smartphone. Now you have 30 seconds to cancel this emergency call by tapping on the screen of your phone. If you do not do so, PACE will automatically send out an emergency call to the rescue services. In this case, the location of your car, the time of the accident and your phone number will be transferred to the emergency medical services.

For the Emergency Call to work without problems, your mobile phone is required to have a working data connection, location services and an active GPS signal. Your phone moreover needs to be connected with the PACE Link via Bluetooth, and the PACE Link has to be plugged in correctly.

The location of your car, the time of the accident, your phone number as well as all available information will be transferred to the emergency services to assure an optimal first aid.

The PACE Link which is plugged into the OBD2 port is measuring acceleration and rotational forces of your car 100 times per second and can thus detect situations that are possible accidents. The PACE emergency app feature will then inform you at once that an accident was identified. You then have 30 seconds to cancel the emergency call before it is sent on.

To send out an emergency call, your phone needs at least working data and Bluetooth connections. Yet it does not matter whether the display can still be used or calls can be processed.

Yes, in this case you can deactivate the PACE Emergency Call. When you install PACE, you can activate and set up the Emergency Call. If you do not do so, it is not active. After activating the feature, you can deactivate it again at any time.

Performance Monitor

We have found through our testing so-far that it is possible to measure the fuel consumption very accurately with the PACE technology.

There can be differences in which sets of data a specific car makes accessible to PACE. This might influence single features like for example the Performance Monitor or the Fuel Cost Tracking. I.e. it can be that some information can be depicted with one car which another car will not support. PACE will depict all interesting data like for example rpm, fuel consumption, engine load, oil temperature and more as long as the respective car supplies this information through its OBD2 port.

Yes, as long as your car supplies information about its oil temperature via its OBD2 port. Then, PACE can display the oil temperature in real-time. This gives you more exact information about how hot your engine is at the moment than the coolant temperature.

Find-My-Car Feature

The Find-My-Car feature uses the GPS position of your mobile phone to locate your car. Thus it can only work when GPS signals are receivable (this is unfortunately not the case in a multi-storey car park). We have ideas how to improve this in future versions so you can find your car even after parking in a multi-storey car park. In the first versions of the PACE app, we are concentrating on locating cars that were parked outside though.

No, a stolen car cannot be located with PACE as the PACE Link has no SIM card built in. We are also convinced that it does not make sense to use an OBD2 plug as theft protection. If someone can break open a car, he or she is also smart enough to quickly check the OBD2 slot and pull out any plug found there.

The Find-My-Car feature saved the location of your car when the engine was turned off. If you can no longer remember where you parked the night before for example, you can check your PACE app. It can show you where your car is and how to get there. This information is only accessible to the PACE user in the Cloud. Thus, nobody else can see where you have parked your car or where you travelled to.

No, the PACE Link One has no built-in SIM card. Therefore, we can sell PACE to a better price and without any running costs. If your phone is not connected with the PACE Link (if your car is being towed for example), the position of your car cannot be transmitted.

Electronic Logbook

The PACE digital Logbook fulfills all requirements the German financial authorities have for electronic online Logbooks and Logbook apps. We cannot guarantee that it will be accepted in each individual case even in Germany as the finance authorities keep the right to review every case individually. This holds true for all electronic logbooks on the market.

The PACE app on your smartphone can save data when there is no active connection to the internet. In such cases, data for the Logbook, for example, is sent to the PACE Cloud as soon as your phone is online again. If someone else drives your car, he or she can download and install the PACE app. The trip can then be saved to his or her own Logbook. In your Logbook, the trip will be saved as “private” (i.e. you can only see the driven distance and not the destination or any stops).

When no smartphone is connected, only the mileage and data about accidents are saved (and it can be detected whether the PACE Link was plugged out). In such a case, this trip will also appear as a “private trip” in your Logbook.

At first, there will be the possibility to export the data as PDF file. It is planned that the PACE Cockpit will offer more possibilities in the future.

Fuel-Saving Trainer

You can turn on audio signals additionally to the visual hints.

How much fuel you will save with the PACE Fuel-Saving Trainer depends on your current style of driving, of course. Our tests so-far have shown that an average driver can save up to 25% of fuel.

Find the Cheapest Gas Station