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Buying and Installing
Does PACE work in my car? Which cars are compatible with PACE?
PACE works with old and new cars. An OBD2 port is required. In Europe, most cars built since 1996 have this port. It has to be built in by law into all cars with gasoline engines since 2001 and in those with Diesel engines since 2004.
If you order PACE and later notice that your car is not compatible, you can just return the PACE Link, of course. Let us know of the model of your car and when it was built, and you will get your money back.
With our Compatibility Check at www.pace.car/en/cars, you can check whether you can use PACE to turn your car into a smartcar.
For which car brands is PACE available?
The PACE Link can be used independently from your car brand, i.e. it works with all car brands.
With our Compatibility Check, you can check whether you can use PACE to turn your car into a smartcar.
For which operating systems is the PACE Car app available?
PACE is available for both Apple iOS and Android. There are no PACE versions planned for Windows and Blackberry operating systems yet. If you own a Blackberry phone running with an Android operating system, you can use PACE of course.
On which smartphones does PACE run?
The prerequisite for PACE is Bluetooth LE. I.e. PACE supports iPhone 4s, 5, 5c, 5s, 6 and higher as well as Android smartphones from Android 5.0 with Bluetooth LE. Please note that PACE running on smartphones with Jailbreak or Root can show unexpected behavior.
Does PACE work on smartphones with Jailbreak (iOS) or with Root (Android) as well?
In general, PACE can work with Jailbreak or Root but we cannot say so for sure. Therefore, we advise you not to do so and cannot provide support for you if you are using such a device.
Can I install the device on my own or do I need to visit a workshop? Do I have to convert anything in my car?
The installation is very easy. The port into which the PACE Link is plugged is the diagnosis port (OBD2) of your car. It is in general easily accessible as it is also used by workshops to plug in testing devices. PACE can therefore be easily installed by yourself. Just plug in the PACE Link and then connect it with your phone via Bluetooth.
At www.pace.car/en/cars, you can select your car and check where the OBD2 port might be located.
Do I need a separate mobile contract? Are there any running costs?
No, PACE uses the mobile contract of your smartphone. You thus only pay once for PACE. Aside from this initial cost, there are no monthly or yearly fees.
Where is PACE produced?
PACE is "Made in Germany". We are working on the development and the production of the PACE Link in cooperation with a renowned German automotive supplier. The PACE Link has passed all certification tests required for a save use in automobiles in Germany and the rest of the EU (for example e-Mark, CE certification as well as different Bluetooth certificates and tests).
Can my car be damaged by PACE?
No, the PACE Link has passed all certification tests which are required for a safe use in automobiles in Germany and the EU (for example e-Mark, CE certification as well as different Bluetooth certificates and tests). It therefore will not damage the control units or other things in your car.
Sure, cheaper alternatives can be found on the internet (shipped from Asia for example), but we would always advise you to buy only certified and high-quality OBD2 plugs.
Does PACE also work with OBD 1?
No, PACE needs an OBD2 port. That means older cars (mostly built previous to 1996) sadly do not support PACE.
Will PACE destroy the businesses of German automobile workshops?
We understand that an automobile workshop might see PACE in a critical way on first glance, but PACE has many advantages to offer for workshops as well. We are working, for example, on options for PACE users to decide whether they want to give their trusted workshop access to some of their data concerning services or checkups. Thus, this workshop is able to conduct a remote diagnosis, saves a lot of time and can help their customer a lot more efficiently.
Does my car need to be able to use Bluetooth?
No, your car does not need Bluetooth. You just plug the PACE Link into the diagnosis port of your car (OBD2 port). The PACE Link can then connect to your smartphone via Bluetooth LE.
Does PACE also work with LCV (vans, busses)?
Yes, PACE works also with LCVs as long as they have an OBD2 port. Unfortunately, it does not work with trucks with a board voltage of 24 Volt.
Does PACE work with natural gas vehicles and LPG vehicles?
The PACE system was developed for gasoline and Diesel cars. It should also work for LPG (liquefied petroleum gas) and CNG (compressed natural gas) cars, yet most likely only with limited functionality. The prices at fuel stations selling liquefied petroleum gas and compressed natural gas cannot be depicted yet.
Does PACE work with hybrid and electronic cars?
The PACE system was developed for gasoline and Diesel cars. So far, we were not able to test it with hybrid and electronic cars. We will update you with any new information at www.pace.car.
Why is PACE better than other OBD2 plugs with free apps which can be found for far less money on the internet?
PACE offers you – aside from a better user interface – distinctly more features than other OBD plugs and apps which most often only enable you to analyze the trouble codes of your car. PACE also includes an automatic Emergency Call (just like the eCall), a Logbook, the Performance Monitor, the Find-my-Car Feature, the Fuel-Saving-Trainer and more (a complete overview can be found at www.pace.car).
Furthermore, the PACE Link is certified with the e-Mark certification; i.e. it is legally allowed to use the PACE Link on German roads in accordance to German traffic regulation. Thus, the PACE Links differs from many other OBD2 plugs.
Is PACE going to support Apple Car Play and Android Car?
No, PACE is not yet supporting these features. This is something to consider for future improvements though.
Which kind of connection to the internet does my smartphone need to connect to the dongle or activate it? Is WiFi enough? (If so, do any ports need to be made accessible?) Do I need a general mobile internet connection? Does this connection need to be faster than Edge?
You can use both your mobile internet connection as well as your WiFi to install PACE and for the pairing process. The PACE Car app is only 50 MB large, i.e. the installation can be performed using your mobile internet connection. For an eventual firmware update, only a file of about 50 KB (0,05 MB) is needed.
Can antivirus and VPN apps hinder the initial installation or general functionality of the PACE app?
So far, we do not know of any exact problems regarding this issue. But there is a general possibility of VPN causing problems. We advise you to deactivate such apps if you have problems with installing or using PACE.
Can I use PACE simultaneously with other Bluetooth devices? Can I, for example, connect my smartphone with a hands-free module, a headset or an Apple watch as well as the PACE Link at the same time?
You can use several devices at the same time! PACE uses Bluetooth LE (low energy). Therefore, you can connect your smartphones with more than one device at a time. For example, you can use PACE and a hands-free module simultaneously.
What about data safety?
Your information is stored on our own servers in a German computer center. All connections which transfer this data are of course encrypted.
How stable is the connection?
The PACE Link is connected via Bluetooth LE (low energy) with your smartphone. This connection is very stable. After the PACE Link has been paired with your phone, it will reconnect with it every time it is close enough to your phone and is turned on.
Is the Bluetooth connection secure?
It is important that only I can communicate with my car.
Yes, the Bluetooth connection is secure. You can only pair with the PACE Link, after the engine of the car was turned on and the pairing mode was started by pushing onto the PACE Link.
Will the plug also work when someone else moves my car and my smartphone is not connected at the same time? Is anything going to be tracked?
If your phone is not connected, only the mileage of your car and trouble code data will be saved. Whether the dongle has been plugged out for a while will also be detected.
Can other people also see my location?
Will my automobile workshop for example know when I drove somewhere?
No, your personal data (which also includes the location of your car as far as we are concerned) is sent by the PACE Link to the Cloud and can then only be accessed by the user him- or herself. Nobody else can see where you have parked your car or where you drove. One exception is the automatic Emergency Call. When PACE detects an accident, your current location will also be transmitted to the emergency center.
What about all data tracked and sent to the device and to the connected smartphone? Are they securely in my possession or are they transferred to you and possibly to third parties?
For PACE to work, the data has to be at least partially stored in the PACE Cloud on our own servers. These servers are operated and managed by us and stand in a German computing center. Thus, the highest security standards are met. Personal data, which was sent by the PACE Link to the Cloud, can only be accessed by the PACE user it belongs to. Nobody else can see where you have parked your car or where you drove.
There are some exceptions like for example the automatic Emergency Call. When PACE detects an accident, data like your current location will be transmitted to the emergency center.
Does PACE work outside of Germany?
Yes, in general you can also use PACE outside of Germany. The features “Automatic Emergency Call” and “Find the Cheapest Gas Station” are currently working in Germany only though. We are planning on being able to offer these features in other countries as well in the future. We keep you updated about such news in our newsletter. Please take note that you need a mobile internet connection to use PACE. If the data connection is disabled, the functionality of PACE is limited. (For more information check “Which features can I use while I’m offline?”)
Which features can I use while I’m offline? Which features can I use outside of Germany for example without having to pay roaming fees?
Without a connection to the internet, the functionality of PACE is limited. Fortunately, the roaming fees are planned to be abolished in Europe.
The following features can be used even without a connection to the internet (as long as your smartphone is connected with your PACE Link via Bluetooth):
- Fuel-Saving Trainer
- Performance Monitor
- Fuel Cost Tracking
- Trouble Code Analysis (detailed descriptions of trouble codes can only be loaded with a functioning connection to the internet though)
- Find-My-Car Feature (location will be displayed but the map might not load)
- Automatic Logbook (upload of all tracked data into the PACE Cockpit will be started the next time your phone is online)
Can I also use PACE with a different OBD2 plug instead of the PACE Link?
No, the PACE app needs the data sent by the PACE Link. Only the PACE Link can thus be used to operate the PACE app with all its features.
Can I check the location of the cars in my fleet with PACE?
An overview of all cars of a vehicle fleet is not yet included in the current version of PACE. In the future, PACE will also support this feature. We keep you updated with more information about this subject and more in our newsletter.
Can I deactivate single PACE features?
We are planning that certain features can be deactivated in the future. At first release, this will not yet be possible. The only exception is the automatic Emergency Call; it can be deactivated.
How much power of my smartphone does PACE use?
As we do not yet have enough data, we cannot make any definite statements about the power usage. PACE is using Bluetooth Low-Energy to minimize power consumption. While developing the app, we are also focusing on maximizing battery life while using PACE.
Can PACE access the CAN-Bus?
The PACE Link can only read data supplied by your car via the OBD2 port, i.e. the information that can be read from the CAN-Bus. It is not possible to access the settings of the controlling systems or manipulate the CAN-Bus with the PACE Link.
Can strangers access my car with PACE?
No, the PACE system is secured against such actions by different security measures. For one, the first pairing of your smartphone and the PACE Link is only possible after pressing the pairing button on the PACE Link while it is plugged into the car. A challenge-response authentication system moreover ascertains that only you can communicate with your car by using your PACE app. This also means that you can only pair your phone with your PACE Link after installing the PACE app and logging in with a PACE user account.
After your car is turned off or is standing for more than 2.5 minutes, the PACE Link will no longer accept connection requests. A new connection is established only after the car starts moving or is turned on again.
How does PACE work with car alarms that monitor the OBD2 port?
Some vehicles have special anti-theft protection measures which monitor the OBD2 port. The car alarm can be triggered when an OBD2 dongle is used in such a car.
To prevent this, the PACE Link can be adjusted accordingly – this also will not affect the functionality of the car's alarm system. You can find an exact description of this setting in our manual.
Our support team will gladly answer you if you have further questions regarding this topic. Send us an email at firstname.lastname@example.org or call us: +49 721 276664-0
Which kind of problem is shown in the video? Does the tank cap really influence the control light?
The tank cap really does often cause the control light to turn on in this case. The trouble code P0442 is an EVAP System Leak (slight leakage in the evaporative emission control system). This code often results from the tank cap not being closed properly. Of course, you have to visit a workshop if the problem does reappear after closing the tank cap properly. You can alternatively check if a new tank cap might be the solution as the seal might be porous.
Which trouble codes can be read by PACE?
At first, PACE will support the Powertrain Trouble Codes as well as the Body, Chassis and Network Trouble Codes (as far as they have been implemented by the manufacturer). PACE can thus read all trouble codes the controlling units save in the error memory. Usually this includes most of the problems. Please note that PACE will not inform you about notices like for example “License plate light defective” or “Windshield wash water empty”.
More information about this can be found in the PACE manual.
Can PACE only read trouble codes and delete them or can I use it to code?
Coding or programming control units is not possible with PACE for safety reasons.
How exact is the Trouble-Code Analysis? Can the problem always be diagnosed exactly when a warning light turns on in my car?
The Trouble-Code Analysis exactly reads trouble codes produced by the car. Yet it is not always possible to ascertain the reason for a problem without closely examining the car as certain trouble codes can be caused by a multitude of different problems. Knowing which trouble code was recognized and its exact meaning can often help to find the source of the problem and to maybe even solve it by yourself.
Can I reset the service interval of my car with PACE?
No, you can delete trouble codes saved in the memory of your car but you cannot reset the service interval.
Automatic Emergency Call
How does the automatic Emergency Call work exactly? Do I need to be able to actively do anything?
The automatic Emergency Call (similar to the eCall) independently contacts emergency services in case of an accident – you do not have to (be able to) do anything. I.e. it works (especially) if you have lost consciousness after an accident. You phone does not have to issue a call for this. The PACE app registers that an accident happened and triggers an alarm via the data connection of your smartphone. Now you have 30 seconds to cancel this emergency call by tapping on the screen of your phone. If you do not do so, PACE will automatically send out an emergency call to the rescue services. In this case, the location of your car, the time of the accident and your phone number will be transferred to the emergency medical services.
For the Emergency Call to work without problems, your mobile phone is required to have a working data connection, location services and an active GPS signal. Your phone moreover needs to be connected with the PACE Link via Bluetooth, and the PACE Link has to be plugged in correctly.
Which information is sent to the emergency services during the automatic Emergency Call?
The location of your car, the time of the accident, your phone number as well as all available information will be transferred to the emergency services to assure an optimal first aid.
How does the PACE app detect an accident?
The PACE Link which is plugged into the OBD2 port is measuring acceleration and rotational forces of your car 100 times per second and can thus detect situations that are possible accidents. The PACE emergency app feature will then inform you at once that an accident was identified. You then have 30 seconds to cancel the emergency call before it is sent on.
Why does the PACE emergency app have to be connected with the PACE Link plug for the automatic Emergency Call?
Does this also work when my phone is “destroyed” during the accident and can no longer be operated?
To send out an emergency call, your phone needs at least working data and Bluetooth connections. Yet it does not matter whether the display can still be used or calls can be processed.
My car already provides an automatic emergency call. Can I deactivate the PACE Emergency Call feature? I do not want two separate emergency calls to be sent out.
Yes, in this case you can deactivate the PACE Emergency Call. When you install PACE, you can activate and set up the Emergency Call. If you do not do so, it is not active. After activating the feature, you can deactivate it again at any time.
What fuel consumption is depicted exactly? While using different OBD2 plugs, I experienced that the fuel consumption detected shares no similarities with my actual fuel consumption.
We have found through our testing so-far that it is possible to measure the fuel consumption very accurately with the PACE technology.
Which data of my car can I see? Are there differences depending on which car I drive?
There can be differences in which sets of data a specific car makes accessible to PACE. This might influence single features like for example the Performance Monitor or the Fuel Cost Tracking. I.e. it can be that some information can be depicted with one car which another car will not support. PACE will depict all interesting data like for example rpm, fuel consumption, engine load, oil temperature and more as long as the respective car supplies this information through its OBD2 port.
Can I retrofit an oil temperature display with PACE?
Yes, as long as your car supplies information about its oil temperature via its OBD2 port. Then, PACE can display the oil temperature in real-time. This gives you more exact information about how hot your engine is at the moment than the coolant temperature.
Can I also find my car in a multi-storey car park?
The Find-My-Car feature uses the GPS position of your mobile phone to locate your car. Thus it can only work when GPS signals are receivable (this is unfortunately not the case in a multi-storey car park). We have ideas how to improve this in future versions so you can find your car even after parking in a multi-storey car park. In the first versions of the PACE app, we are concentrating on locating cars that were parked outside though.
Can I track and find my stolen car with PACE as well?
No, a stolen car cannot be located with PACE as the PACE Link has no SIM card built in. We are also convinced that it does not make sense to use an OBD2 plug as theft protection. If someone can break open a car, he or she is also smart enough to quickly check the OBD2 slot and pull out any plug found there.
How exactly does the Find-My-Car feature work?
The Find-My-Car feature saved the location of your car when the engine was turned off. If you can no longer remember where you parked the night before for example, you can check your PACE app. It can show you where your car is and how to get there. This information is only accessible to the PACE user in the Cloud. Thus, nobody else can see where you have parked your car or where you travelled to.
Does PACE notice whether my car is towed?
No, the PACE Link One has no built-in SIM card. Therefore, we can sell PACE to a better price and without any running costs. If your phone is not connected with the PACE Link (if your car is being towed for example), the position of your car cannot be transmitted.
What happens if there is no internet connection or someone else drives my car while my phone is not connected?
The PACE app on your smartphone can save data when there is no active connection to the internet. In such cases, data for the Logbook, for example, is sent to the PACE Cloud as soon as your phone is online again. If someone else drives your car, he or she can download and install the PACE app. The trip can then be saved to his or her own Logbook. In your Logbook, the trip will be saved as “private” (i.e. you can only see the driven distance and not the destination or any stops).
When no smartphone is connected, only the mileage and data about accidents are saved (and it can be detected whether the PACE Link was plugged out). In such a case, this trip will also appear as a “private trip” in your Logbook.
Which possibilities are there to export my Logbook?
At first, there will be the possibility to export the data as PDF file. It is planned that the PACE Cockpit will offer more possibilities in the future.
Are the tips to save fuel also read out?
You can turn on audio signals additionally to the visual hints.
How much fuel can I save?
How much fuel you will save with the PACE Fuel-Saving Trainer depends on your current style of driving, of course. Our tests so-far have shown that an average driver can save up to 25% of fuel.
Find the Cheapest Gas Station
Can I also find liquefied petroleum gas (LPG) and compressed natural gas (CNG) fuel stations with the PACE Find the Cheapest Gas Station feature?
No, the prices of LPG and CNG fuel stations cannot be depicted by PACE (at least so far).
How does paying mobile on my phone work with PACE?
How PACE Pay works:
Step 1: Enter your payment data
You can save different sets of payment data in your PACE Car app. You can do so by tapping on “PACE Pay” in the menu. Previously saved payment information can also be deleted here.
Step 2: Pay cashless
You won’t have to stand in line the next time you’re buying fuel. Instead, you can pay on your phone with your PACE Car app. PACE will ask you whether you want to buy fuel here as soon as you’ve turned off the engine at a supported gas station. Just enter the pump you’ve used, select your method of payment and confirm the process with your personal PIN, a fingerprint or a face scan. The receipt is then saved automatically. The cashier will be informed about your payment and you can continue your trip right away.
Which advantages has paying contactless with PACE to offer?
With PACE Pay, you can pay quickly and safely after filling up on fuel – completely without having to carry cash, a credit card or a debit card.
You can skip long waits in line when you’re in a hurry.
You can find all your electronic receipts in your PACE app – without a clogged wallet or glove compartment.
Furthermore, you can be sure that your payment information is safely encrypted during transmission.
Where can I use PACE as a payment app and pay contactless with my phone?
Hopefully soon everywhere! During the first step, PACE Pay can be used at selected partner gas stations. This covers most HEM gas stations of the German Tamoil GmbH. All partner gas stations that support PACE Pay are highlighted within the Gas Station Finder.
We are already working on enhancing our network and add further partners to PACE Pay. We’ll keep you up-to-date about new developments in our newsletter.
How can I save a payment method?
In the menu of your PACE Car app, you can find the menu item “Mobile Payment”. Here, you can add and delete payment methods. To save a new payment method, just follow the instructions within your app.
You can enter your bank information, to pay via SEPA direct debit. Please note that this is only possible in Germany at first.
To use SEPA direct debit, fill out the form in your app. The system will check whether your IBAN has the correct format – this ensures that no number is missing.
We’re working on adding more payment options to PACE Pay like for example paying with credit card or PayPal.
How is payment information transmitted?
Of course, the highest amount of security is needed when handling bank information. Your payment data is therefore saved separate from your other personal information and especially protected.
During the payment process, your data is encrypted for transmission. You moreover need to authorize every payment before any information is being sent. This can be done with your personal PIN, fingerprint, or facial recognition. You can set the exact safety level according to your preferences in your smartphone’s system settings.
We also provide a high level of security if you no longer want to use PACE Pay with a certain set of payment data. If you want to delete a payment method, this is done at once and irrevocably.
What is the difference between PACE Pay and paying with NFC with Apple Pay and Google Pay?
When paying contactless via NFC, for example with Apple Pay or Google Pay, you can only pay directly at the register. This means that you also have to wait in line before you can hold your phone to the NFC scanner.
Paying with PACE Pay though, you can pay right at the fuel station with your phone. The cashier is automatically informed about your payment and you can continue your trip.
How does the public testing phase work? Is there anything I need to know when paying?
The public testing phase is used to test the connection to gas stations. The whole system that allows you to pay mobile is functional and can be used without any concerns. You can securely create payment methods, refuel and pay mobile. Afterwards, the amount is transferred, and you will receive the receipt by email.
With the help of the public testing phase, we can gradually connect more gas stations and make them available to you, while you can already pay mobile at the gas stations that are already available.